Today's workplaces bring together people of different ages, genders, cultures and personalities, and some of those differences can turn toxic. This managing difficult people and dealing with conflict webinar helps you recognize and respond to many types of people.
You'll explore personality types, thinking styles and ways of interacting, and see how a few simple strategies make difficult people easier to deal with. The session covers the many reasons misunderstandings arise, how they escalate into misbehavior, and the causes and cures of workplace conflict.
You'll also learn to choose the right type of conflict resolution and intervention, and when to refer a dispute to professionals through alternative dispute resolution (ADR): arbitration, mediation and conciliation.
From mild misunderstandings to serious conflict, difficult interactions drain time and morale. This session gives you strategies for finding workable solutions, whether people work side by side or far apart, and introduces formal dispute resolution options.
It suits HR and talent development professionals, managers, supervisors, leaders, executives and business owners.
From mild misunderstandings to serious conflict, difficult interactions drain time and morale. This session gives you strategies for finding workable solutions, whether people work side by side or far apart, and introduces formal dispute resolution options.
It suits HR and talent development professionals, managers, supervisors, leaders, executives and business owners.
ArLyne Diamond
ArLyne Diamond, Ph.D. is an internationally recognized Leadership, Management, Professional Development and O-D consultant specializing in people and processes in the workplace. Multifaceted, Dr. Diamond has extensive experience in a wide range of disciplines (business, education, management, marketing, business ownership, psychology – and some economics and law as well.) This enables her to see things from a variety of angles and to cleave to the essence of a problem quickly, offering her clients creative and practical solutions.As the President and Founder of her consulting firm, Diamond Associates, which was established in 1981, Dr. Diamond’s clients range from boards of directors …
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