When incivility goes unchallenged, it starts a downward spiral: gossip and rumors lead to bullying, harassment and, in the worst cases, sexual harassment. This 90-minute workplace civility training shows how to stop that spiral early.
Disrespect often grows from how people feel they are treated at work, and a culture that tolerates bad attitudes hurts both reputation and productivity. You'll learn what creates disrespectful behavior, the choices you have when it happens, and how empathy and direct communication can calm things down.
The session also covers handling gossip, helping employees become solution-oriented, and simple steps to engage and motivate. Respect lowers stress and raises trust, engagement, creativity and productivity.
Rude, indifferent behavior spreads quickly when no one addresses it. Gossip is often an attempt to take something from someone else or gain what a person feels they deserve, and unchecked it can grow into bullying and harassment. Once public, that can mean a damaged reputation, staff resignations and lost customers.
This session suits HR, customer service and staff development professionals, and any organization dealing with a culture of disrespect and confrontation.
HR, customer service, staff development. The information in this webinar is applicable to every business or organization where there is a cultural problem of disrespect and confrontation.
Rude, indifferent behavior spreads quickly when no one addresses it. Gossip is often an attempt to take something from someone else or gain what a person feels they deserve, and unchecked it can grow into bullying and harassment. Once public, that can mean a damaged reputation, staff resignations and lost customers.
This session suits HR, customer service and staff development professionals, and any organization dealing with a culture of disrespect and confrontation.
HR, customer service, staff development. The information in this webinar is applicable to every business or organization where there is a cultural problem of disrespect and confrontation.
Bruce Lee
Bruce Lee has been educating and inspiring audiences with practical and proven information they can immediately implement into their personal and professional lives and for improved business growth or efficiency. A varied business and leadership background provides him with proven experience that clients can relate to. A solid business background from a good cross-section of the industry includes: Charter Bank branch management, with special projects assigned from time to time of mortgage lending departments and seasonal savings bond drives,Manager / Resident Representative for the VISA credit card Division of a legacy Bank, in charge of the entire Province of Alberta
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