The CFPB's debt collection rules change how collectors contact consumers who owe a debt. This 60-minute CFPB debt collection rules webinar explains what the rules require and how they affect your collection practices.
The rules limit how many calls a collector can make each week, address communication by email and text message, and call for disclosures at the start of the collection process.
The session reviews the generally applicable provisions, the provisions for FDCPA-covered debt collectors, miscellaneous provisions and future debt collection rulemaking, along with the rights of both businesses and consumers.
These rules have a major effect on how and when consumers can be contacted about a debt, and failing to comply can have serious consequences for a business.
The session suits compliance and risk officers, lenders, operations staff, branch managers and assistants, customer service reps, collectors, trainers and regulatory attorneys or in-house counsel.
These rules have a major effect on how and when consumers can be contacted about a debt, and failing to comply can have serious consequences for a business.
The session suits compliance and risk officers, lenders, operations staff, branch managers and assistants, customer service reps, collectors, trainers and regulatory attorneys or in-house counsel.
Justin Muscolino
Justin brings over 20 years of wide-ranging experience in compliance, training, and regulation in the financial services sector. Most recently, he served as Head of Compliance Training at Bank of China, where he led the compliance training function and created and monitored the annual training plan through a thorough training needs analysis. Previously, he served as Macquarie Group’s Head of Americas Compliance Training and J.P. Morgan Chase’s compliance training manager. He also worked for FINRA, a US regulator, where he created Examiner University to train examiners on how to perform their function.
NEW Nacha Rule - Third-Party Sender (TPS) Roles and Respons…
Paying and Receiving Payments for Referrals: You Can Go to …
FDA Technology Modernization Action Plan (TMAP) and Impact …
Human Factors Usability Studies Following ISO 62366 and FDA…
Validation Statistics for Non-Statisticians
Construction Lending And Real Credit Administration: Evalua…
Thriving in a Hybrid Workplace: Keys to Leadership and Team…
Excel Power Skills: Master Functions, Formulas, and Macros …
Discover how Emotional Intelligence turns AI from a technic…
Batch Record Review and Product Release
Tattoos, hijabs, piercings, and pink hair: The challenges …
Handbook Overhaul 2026: Compliance, OBBB Act & Beyond
Copilot and HR: An Introduction for HR Professionals
Female to Female Hostility @Workplace: All you Need to Know
ChatGPT for HR - Build HR Policy Framework and Strategy
Excel Spreadsheets; Develop and Validate for 21 CFR Part 11…
Major cGMP Issues: FDA Concerns in 2026
The Perfect Storm Coming to Healthcare: Value Based Care Me…
Fostering a Culture of Respect: Eliminating Gossip, Rumour…
Language is Code - Intro to AI - Generative AI - ChatGPT an…
Excel + AI: The Smart User's Guide to Faster, Easier Work w…
The Importance of the first 5 seconds when presenting
Managing Difficult Employee Conversations
ChatGPT and Project Management: Leveraging AI for Project M…
I-9 Audits: Strengthening Your Immigration Compliance Strat…
Pivot tables beginner to advanced + 20 advanced Pivot table…
Emotional Intelligence: Mastering the Emotions of Great Lea…
2026 Nacha Rules Changes (Part 1): Fraud Monitoring & Ops B…
Accounting For Non Accountants : Debit, Credits And Financi…
Medical Device Cybersecurity Following FDA’s 2026 Premarket…
Performance of Root Cause Analysis, CAPA, and Effectiveness…
Human Error Reduction Techniques for Floor Supervisors