Conflict comes naturally when people hold different views, values and beliefs. Left alone, it leads to absenteeism, lower productivity, resentment and disengagement. Handled well, it can strengthen relationships and drive change. This 90-minute conflict resolution training shows leaders how to deal with it early.
You'll explore the 10 causes and 6 escalators of conflict, best practices for resolving it, and how to manage your own presence in a tense situation. You'll learn when and how to use five conflict resolution styles and how to respond in different settings.
The session also covers a 10-step method for turning conflict into productive discussion, and you'll build a personal action plan to use back at work.
Conflicts over jurisdiction, power, resources and unrealistic expectations can damage working relationships. This session gives you a framework to assess common workplace conflicts and pick the right strategy for each, so conversations lead to buy-in and better decisions.
It suits HR professionals, health and safety and union representatives, supervisors, managers, directors, business owners and executives.
Key messages
Topics
Conflicts over jurisdiction, power, resources and unrealistic expectations can damage working relationships. This session gives you a framework to assess common workplace conflicts and pick the right strategy for each, so conversations lead to buy-in and better decisions.
It suits HR professionals, health and safety and union representatives, supervisors, managers, directors, business owners and executives.
Key messages
Topics
Beverly Beuermann-King
With an impressive track record spanning over 25 years, Beverly has been guiding her audiences toward mastering their reactions to stress, cultivating a culture of resilience, and achieving thriving, engaged lives through her innovative S-O-S Principle™ and Work Smart Live Smart presentations. Beverly works with teams and leaders to shift from stressed out to resilient, enabling them to be more engaged, productive, and healthy.
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