Have you avoided a meeting to dodge another conflict, or let someone push your buttons and regretted it later? This 60-minute webinar on dealing with toxic people at work shows how to stay composed and assertive with difficult customers, co-workers and others.
You'll learn the four types of attitudes and how they develop, then eight common types of difficult people, from the avoider to the complainer, the know-it-all, the intimidator and the gossiper, and the payoff behind each behavior.
The session covers verbal and non-verbal de-escalation techniques, why a strategy that works on one person can backfire on another, and a three-step approach based on the S-O-S Principle for deciding what to do next.
Difficult relationships with a boss, colleague or client drain energy and spill into other parts of life. Avoiding the problem is usually the worst option. You can't change other people, but you can change how you respond.
This session suits HR professionals, health and safety and union representatives, supervisors, managers, directors and non-profit executive directors.
Difficult relationships with a boss, colleague or client drain energy and spill into other parts of life. Avoiding the problem is usually the worst option. You can't change other people, but you can change how you respond.
This session suits HR professionals, health and safety and union representatives, supervisors, managers, directors and non-profit executive directors.
Beverly Beuermann-King
With an impressive track record spanning over 25 years, Beverly has been guiding her audiences toward mastering their reactions to stress, cultivating a culture of resilience, and achieving thriving, engaged lives through her innovative S-O-S Principle™ and Work Smart Live Smart presentations. Beverly works with teams and leaders to shift from stressed out to resilient, enabling them to be more engaged, productive, and healthy.
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