The right quality metrics do more than report on the health of your quality system. They shape behavior, build quality culture and improve individual and company performance.
This 90-minute quality metrics and KPIs training explains why metrics matter to individuals and management, how key performance indicators differ from other metrics, and the common quality measures and the equations behind them. You'll also see how to use dashboards and avoid the usual mistakes when setting up metrics.
Because what gets measured changes how people act, the session shows how to design metrics that produce the behaviors you want. It ends with a review of FDA's 2016 draft guidance on quality metrics.
Poorly chosen metrics can push people toward the wrong behaviors, while well-chosen ones improve performance and quality culture. This session helps you set metrics that measure what matters.
It suits regulatory affairs professionals, quality managers and quality engineers who set or report quality metrics and need to understand FDA's thinking on them.
Establishing appropriate quality metrics
Driving quality culture through metrics
FDA draft guidance
Poorly chosen metrics can push people toward the wrong behaviors, while well-chosen ones improve performance and quality culture. This session helps you set metrics that measure what matters.
It suits regulatory affairs professionals, quality managers and quality engineers who set or report quality metrics and need to understand FDA's thinking on them.
Establishing appropriate quality metrics
Driving quality culture through metrics
FDA draft guidance
Kelly Thomas
Ms. Thomas has over two decades of cGMP hands-on industry experience in both pharmaceutical and medical device manufacturing operations. Her experience covers all Quality Systems; as well as, all areas of validation; including, process/product validation, facilities validation, CSV and 21 CFR Part 11, test method validation, equipment/automated processes and cleaning validation.Utilizing strategic thinking, risk based approaches, and Lean principles, she has demonstrated success in steering and managing complex projects within the pharmaceutical and medical device industries.
NEW Nacha Rule - Third-Party Sender (TPS) Roles and Respons…
Paying and Receiving Payments for Referrals: You Can Go to …
FDA Technology Modernization Action Plan (TMAP) and Impact …
Human Factors Usability Studies Following ISO 62366 and FDA…
Validation Statistics for Non-Statisticians
Construction Lending And Real Credit Administration: Evalua…
Thriving in a Hybrid Workplace: Keys to Leadership and Team…
Excel Power Skills: Master Functions, Formulas, and Macros …
Discover how Emotional Intelligence turns AI from a technic…
Batch Record Review and Product Release
Tattoos, hijabs, piercings, and pink hair: The challenges …
Handbook Overhaul 2026: Compliance, OBBB Act & Beyond
Copilot and HR: An Introduction for HR Professionals
Female to Female Hostility @Workplace: All you Need to Know
ChatGPT for HR - Build HR Policy Framework and Strategy
Excel Spreadsheets; Develop and Validate for 21 CFR Part 11…
Major cGMP Issues: FDA Concerns in 2026
The Perfect Storm Coming to Healthcare: Value Based Care Me…
Fostering a Culture of Respect: Eliminating Gossip, Rumour…
Language is Code - Intro to AI - Generative AI - ChatGPT an…
Excel + AI: The Smart User's Guide to Faster, Easier Work w…
The Importance of the first 5 seconds when presenting
Managing Difficult Employee Conversations
ChatGPT and Project Management: Leveraging AI for Project M…
I-9 Audits: Strengthening Your Immigration Compliance Strat…
Pivot tables beginner to advanced + 20 advanced Pivot table…
Emotional Intelligence: Mastering the Emotions of Great Lea…
2026 Nacha Rules Changes (Part 1): Fraud Monitoring & Ops B…
Accounting For Non Accountants : Debit, Credits And Financi…
Medical Device Cybersecurity Following FDA’s 2026 Premarket…
Performance of Root Cause Analysis, CAPA, and Effectiveness…
Human Error Reduction Techniques for Floor Supervisors