Under Regulation E, financial institutions carry responsibilities and liabilities when unauthorized transactions hit consumer accounts, and consumers carry some liability too. This 90-minute Regulation E basics and error resolution webinar explains the limits of liability and who is responsible for what amount.
You'll learn what Reg E is and whom it applies to in the ACH network and card world, along with key terms such as consumer account, access device and electronic terminal.
Real-life scenarios walk you through the error resolution process: the consumer's notice, research time, when to give provisional credit, what to do if no error is found, notices to the consumer and overdraft protection when provisional credit is reversed, and maximum consumer liability for a lost or stolen debit card.
Error resolution under Reg E has strict timeframes and liability rules, and mistakes can be costly. This session shows the rules in a simple, scenario-based format, from a statement error to a lost debit card.
It suits ACH operations staff and managers, compliance officers, electronic payments professionals, and current or aspiring AAPs keeping up with ACH rules or earning continuing education credits.
Error resolution under Reg E has strict timeframes and liability rules, and mistakes can be costly. This session shows the rules in a simple, scenario-based format, from a statement error to a lost debit card.
It suits ACH operations staff and managers, compliance officers, electronic payments professionals, and current or aspiring AAPs keeping up with ACH rules or earning continuing education credits.
Donna K Olheiser
Donna K Olheiser, AAP, is the vice president of Education Services and founder of Dynamic Mastership, LLC. Donna is an enthusiastic and energetic Certified Master Trainer with over 14 years’ training experience. She has designed and facilitated over 100 training sessions each year with her expertise being the rules for companies and financial institutions when processing specifically ACH electronic payments, then scheduling the training events to facilitate/deliver the material through a variety of venues (webinars, teleseminars, in-person workshops, including regional and national conferences). Donna has over 24 years of experience in the financial services industry which includes 9 years’ experience …
NEW Nacha Rule - Third-Party Sender (TPS) Roles and Respons…
Paying and Receiving Payments for Referrals: You Can Go to …
FDA Technology Modernization Action Plan (TMAP) and Impact …
Human Factors Usability Studies Following ISO 62366 and FDA…
Validation Statistics for Non-Statisticians
Construction Lending And Real Credit Administration: Evalua…
Thriving in a Hybrid Workplace: Keys to Leadership and Team…
Excel Power Skills: Master Functions, Formulas, and Macros …
Discover how Emotional Intelligence turns AI from a technic…
Batch Record Review and Product Release
Tattoos, hijabs, piercings, and pink hair: The challenges …
Handbook Overhaul 2026: Compliance, OBBB Act & Beyond
Copilot and HR: An Introduction for HR Professionals
Female to Female Hostility @Workplace: All you Need to Know
ChatGPT for HR - Build HR Policy Framework and Strategy
Excel Spreadsheets; Develop and Validate for 21 CFR Part 11…
Major cGMP Issues: FDA Concerns in 2026
The Perfect Storm Coming to Healthcare: Value Based Care Me…
Fostering a Culture of Respect: Eliminating Gossip, Rumour…
Language is Code - Intro to AI - Generative AI - ChatGPT an…
Excel + AI: The Smart User's Guide to Faster, Easier Work w…
The Importance of the first 5 seconds when presenting
Managing Difficult Employee Conversations
ChatGPT and Project Management: Leveraging AI for Project M…
I-9 Audits: Strengthening Your Immigration Compliance Strat…
Pivot tables beginner to advanced + 20 advanced Pivot table…
Emotional Intelligence: Mastering the Emotions of Great Lea…
2026 Nacha Rules Changes (Part 1): Fraud Monitoring & Ops B…
Accounting For Non Accountants : Debit, Credits And Financi…
Medical Device Cybersecurity Following FDA’s 2026 Premarket…
Performance of Root Cause Analysis, CAPA, and Effectiveness…
Human Error Reduction Techniques for Floor Supervisors